Support and IT Services
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Supplemental IT
We specialize in offering exceptional supplemental IT services tailored to support your existing IT team. Our expert technicians are dedicated to assisting with troubleshooting software and hardware issues, as well as providing insightful recommendations to optimize your technical infrastructure. Our services are particularly beneficial for small teams and individual professionals, ensuring that your technical operations run smoothly and efficiently, without putting undue stress on your resources.
Small Business
We understand the unique challenges faced by small businesses, particularly when it comes to overcoming technical issues that hinder productivity. As a business owner, you have a multitude of responsibilities and cannot afford to spend countless hours troubleshooting problems with your computer, phone, or printer. That's where we come in. Simply provide us with some basic information about your issue, and we will research for you providing resolution and can arrange a convenient remote session to diagnose and resolve your technical difficulties swiftly and efficiently.
Regardless of your needs as an individual, small business, or IT team, choose RikkuFlow to minimize downtime, maximize profits, and increase the potential of your business.
Years of Experience
Over 25 years of combined experience in assisting small and large business needs, Software and Hardware support, and Customer Service.
Vast Knowledgebase
As part of your subscription you'll get access to our ever-growing knowledgebase to help answer your questions on your own time should you need a quick question answered.
On-going training
Our employees are given access to the best resources for ongoing training on the latest hardware and software technology.
Product Flexibility
We work with all technology needed for a small business to run. Hardware or software, if we can't answer your questions we'll learn it and implement training for it to better assist in the future.
| Supported Services | |||||
|---|---|---|---|---|---|
| Hardware | Microsoft 365 (Office) | Powerpoint | Mobile Devices | Azure | Excel |
| LogRhythm SIEM | AOMEI | Desktops | Game Consoles | Smart Devices | Edge |
| Chrome | Monitors | Mac OS | Windows | Firewalla | Word |
| Networking | Zoho One | Android | Websites | Outlook | iPhone |
| IOT | Exchange | Synology | Linux | Zoho Desk | Printers (Paper/3D/Laser) |
| Microsoft Admin | Software | Firefox | Laptops | Zoho Subscriptions | Cloud |
| And more... | |||||
| Included | Single Ticket |  Bronze |  Silver |  Gold |
|---|---|---|---|---|
| Support | ✓ General Technical support for hardware and software. | ✓ Technical support for advanced hardware and software applications in regards to your business including documented resolutions. | ✓ Technical support for advanced hardware and software applications in regards to your business including documented resolutions. | ✓ Technical support for advanced hardware and software applications in regards to your business including documented resolutions. |
| Users | ✓ 1 per ticket | ✓ 1 user per account | ✓ 2 users per account | ✓ 3 users per account |
| PC Checkup | ✓ Specialized virus/malware removal, PC speed optimization, and enhanced security for improved system performance. Once | ✓ Specialized virus/malware removal, PC speed optimization, and enhanced security for improved system performance. 5 Checkups/month | ✓ Specialized virus/malware removal, PC speed optimization, and enhanced security for improved system performance. 10 checkups/month | ✓ Specialized virus/malware removal, PC speed optimization, and enhanced security for improved system performance. Unlimited checkups/month |
| Remote Assistance | ✓ Support can remotely access your computer to assist you | ✓ Support can remotely access your computer to assist you | ✓ Support can remotely access your computer to assist you | ✓ Support can remotely access your computer to assist you |
| AR Assistance | ✕ No AR Assistance | ✓ Support can remotely access your phone or tablet so you can show real-world problems with your mobile devices camera and recieve live assistance as if they were with you in person. | ✓ Support can remotely access your phone or tablet so you can show real-world problems with your mobile devices camera and recieve live assistance as if they were with you in person. | ✓ Support can remotely access your phone or tablet so you can show real-world problems with your mobile devices camera and recieve live assistance as if they were with you in person. |
| SLA Guarantee | ✕ 1-7 business days | ✓ Bronze SLA Initial Response time Low: 1-5 Business Days Medium: 1-4 Business Days High: 1-3 Business Days | ✓ Silver SLA Initial Response time Low: 1-4 Business Days Medium: 1-3 Business Days High: 1-2 Business Days | ✓ Gold SLA Initial Response time Low: 1-3 Business Days Medium: 1-2 Business Days High: 1 Business Day |
| Knowledgebase | ✕ No Knowledgebase Access | ✓ Access to our vast ever-growing knowledgebase of resolutions to common and complex problems, 24/7 | ✓ Access to our vast ever-growing knowledgebase of resolutions to common and complex problems, 24/7 | ✓ Access to our vast ever-growing knowledgebase of resolutions to common and complex problems, 24/7 |
| Free Software | ✕ No Additional Software | ✓ Malwarebytes Premium one License for 1 year or AOMEI Backupper one License for life | ✓✓ Mix and match 3 Licenses of Malware Bytes Premium 1 Year and/or AOMEI Backupper | ✓✓✓ AOMEI Backupper Technician Plus License for Unlimited PCs and 5 Malware Bytes Premium One Year Licences |
| Free Hardware | ✕ No Additional Hardware | ✕ No Additional Hardware | ✓✓ Free Firewalla Purple SE | ✓✓✓ Free Firewalla Gold or Free Synology NAS DiskStation DS220+ (Diskless) |
| Pricing | $75/Ticket Single Ticket and resolution | $500/month Unlimited tickets under Bronze SLA | $1000/month Unlimited tickets under Silver SLA | $1500/month Unlimited tickets under Gold SLA |
| Purchase | Purchase Purchase a Single Ticket | Subscribe Subscribe to our Bronze Tier | Subscribe Subscribe to our Silver Tier | Subscribe Subscribe to our Gold Tier |
Supported Products
For additional information please visit this page from a Tablet or Desktop computer, or please feel free to contact us here.