Kindly review the following Terms of Use attentively prior to utilizing this website, subscribing to our services, or making any purchases. By accessing or engaging with these services, or making any purchase from RikkuFlow LLC, you express your agreement to abide by the stipulated Terms of Use. If you do not consent to these Terms of Use, please refrain from using our services or buying our products.

All terms and conditions on the page may be changed at any time with or without your notice, and we recommend periodically checking back here for updates.

RikkuFlow LLC

Terms of Use for Accessing RikkuFlow.com and Its Subdomains

Last Updated: May 26th, 2023

1. Acceptance of Terms

By accessing, browsing, or using RikkuFlow.com and its subdomains (collectively, the "Website"), you ("User" or "you") agree to be bound by these Terms of Use ("Terms"). These Terms constitute a legally binding agreement between you and [Your Company Name] ("Company", "we", or "us"). If you do not agree with these Terms, please do not use the Website.

We reserve the right to modify these Terms at any time, without prior notice. It is your responsibility to regularly review the Terms for any changes. By continuing to use the Website after any changes have been made, you are agreeing to accept those changes.

2. Access and Use of the Website

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Website for your personal and non-commercial use only.

You agree not to:

a. Use the Website for any illegal or unauthorized purpose.

b. Attempt to gain unauthorized access to the Website, its systems, or any user accounts.

c. Modify, distribute, copy, or create derivative works from the Website, its content, or any part thereof without our express written consent.

d. Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on the Website.

3. Intellectual Property Rights

All content on the Website, including but not limited to text, images, graphics, logos, icons, and software, is the property of the Company or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not use or reproduce any content from the Website without our express written permission.

4. User-Generated Content

By submitting, posting, or displaying any content on the Website, you grant the Company a non-exclusive, royalty-free, worldwide license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such content in any and all media or distribution methods.

You represent and warrant that you have all necessary rights, licenses, and permissions to submit, post, or display such content and to grant the Company the rights to use such content as described in these Terms.

5. Third-Party Links

The Website may contain links to third-party websites or resources. The Company is not responsible for the content, products, or services available on those websites or resources. You acknowledge and agree that the Company is not responsible or liable for any loss or damage resulting from your use of or reliance on such websites or resources.

6. Disclaimer of Warranties and Limitation of Liability

The Website is provided on an "as is" and "as available" basis. The Company disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall the Company, its affiliates, officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, or goodwill, arising out of or in connection with your access to or use of the Website.

7. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your violation of these Terms or your use of the Website.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without giving effect to its conflict of laws provisions. You agree to submit to the exclusive jurisdiction of the courts located in [Your Jurisdiction] for the resolution of any disputes arising out of or in connection with these Terms or your use of the Website.

9. Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

10. Entire Agreement

These Terms, together with any other legal notices or terms published by the Company on the Website, constitute the entire agreement between you and the Company concerning your use of the Website. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and the Company's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

11. Contact Information

If you have any questions or concerns about these Terms or your use of the Website, please contact us at www.rikkuflow.com using the contact form or the contact information listed on the home page.

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Support Service Level Agreement (SLA) for paid Subscriptions and Single Ticket Purchases

This Service Level Agreement (SLA) is entered into by and between the Customer and RikkuFlow LLC by purchasing and maintaining a subscription with RikkuFlow LLC. By purchasing or using the services of RikkuFlow LLC, the Customer agrees to the terms of this SLA.

1. Support Services

 1.1. RikkuFlow LLC will provide technical support to the Customer based on their subscription level (Bronze, Silver, or Gold).

 1.2. Initial response times for support tickets are outlined below:

Bronze:

- Low priority: 5 business days

- Medium priority: 4 business days

- High priority: 3 business days

Silver:

- Low priority: 4 business days

- Medium priority: 3 business days

- High priority: 2 business days

Gold:

- Low priority: 3 business days

- Medium priority: 2 business days

- High priority: 1 business day

1.3. Business days do not include weekends, holidays, or forced closures due to acts of God, natural disasters, etc.

1.4. Initial response times commence upon receipt of the ticket in RikkuFlow LLC's ticketing system. No guarantee or promise is made regarding response times after the initial response.

1.5. Should you purchase a single use ticket and not a subscription, you do not have an guarantee of initial response time. Your ticket will be answered when it is possible.

2. Service Level Credits

2.1. If RikkuFlow LLC fails to meet the initial response time for a ticket as outlined in Section 1.2, the Customer is entitled to up to a $15 credit on their account per missed ticket, not to exceed 50% of the total paid amount per month.

2.2. Credits will not be issued as cash refunds. To claim a credit, the Customer must open a case and provide the case number of the ticket with the missed SLA.

2.3. An SLA will not count as missed if the Customer did not receive an email or phone call due to factors outside of RikkuFlow LLC's control, such as spam filters, internet connectivity issues, unanswered calls, or poor cell service.

2.4. All SLA-related refunds are subject to final approval by a RikkuFlow LLC manager and are not guaranteed.

3. Limitation of Liability

3.1. RikkuFlow LLC and its employees, vendors, resellers, etc., may recommend and remotely assist with services, hardware, and software for the Customer to use. They are not responsible or liable for any damages to equipment, software, financial responsibilities, day-to-day operations, lost profits, punitive damages, image or brand, or physical or computer-related security.

3.2. The Customer assumes all costs and responsibilities for using RikkuFlow LLC's services, hardware, and software recommendations.

4. Warranty Disclaimer

4.1. All services provided by RikkuFlow LLC are offered on an "as-is" basis, without warranties of any kind, either express or implied.

5. Cancellation and Refunds

5.1. The Customer may cancel their subscription at any time by visiting https://subscription.rikkuflow.com/.

5.2. RikkuFlow LLC reserves the right to cancel the Customer's subscription at any time for any reason, without refund.

5.3. For prorated refunds for unused time, the Customer must submit a ticket through their account before cancelling. Refunds may be denied if the Customer has opened tickets in the last month (excluding refund requests) or received hardware, software, or other services within six months of the subscription start date.

6. Miscellaneous

6.1. RikkuFlow LLC reserves the right to update or amend this SLA at any time without notice.

6.2. If any provision of this SLA is found to be unenforceable or invalid, that provision

7. Amendments

RikkuFlow LLC reserves the right to amend the terms of this SLA and T&C at any time without prior notice to customers. The most current version of the SLA and T&C will be posted on our website at www.rikkuflow.com. Your continued use of our support services following any amendment constitutes your acceptance of the amended SLA and T&C.

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Terms and Conditions for the Sale of AOMEI Computer Backup Software by RikkuFlow LLC

1. Scope

These Terms and Conditions apply to the sale of AOMEI Computer Backup Software ("Software") by RikkuFlow LLC ("RikkuFlow", "we", "us", or "our") through our website or other sales channels. By purchasing the Software, the customer ("you") agree to be bound by these Terms and Conditions.

2. Software Licensing

When you purchase the Software, you are purchasing a license to use the Software, not the actual Software itself. The Software is licensed, not sold, and is subject to the terms of the end-user license agreement provided by AOMEI.

3. No Warranty from RikkuFlow LLC

RikkuFlow LLC provides the Software "as is" without any warranties of any kind, either express or implied. RikkuFlow LLC expressly disclaims all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, and title. You acknowledge that RikkuFlow LLC does not warrant that the Software will meet your requirements or that its operation will be uninterrupted or error-free.

4. Warranty and Support from AOMEI

All warranties and support for the Software, if any, are provided solely by AOMEI, the original software developer. For information on warranties, support, and other related matters, please visit AOMEI's website at www.aomeitech.com.

5. Delivery of License Key

Upon successful completion of your purchase, the Software license key will be delivered to you via email to the email address you provided during the purchase process. Please ensure that you provide a valid email address and check your spam folder if you do not receive the license key within a reasonable time after purchase. If you still cannot locate the email containing the license key, please contact RikkuFlow for assistance through our website at www.RikkuFlow.com.

6. Refunds and Returns

Due to the digital nature of the Software and the delivery of license keys, all sales are final and no refunds or returns will be accepted, except as required by applicable law or as otherwise specified in these Terms and Conditions.

7. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which RikkuFlow LLC is registered, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the jurisdiction in which RikkuFlow LLC is registered.

8. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be deemed replaced by a valid and enforceable provision that most closely reflects the original intent of the parties.

9. Modifications

RikkuFlow LLC reserves the right to modify these Terms and Conditions at any time without prior notice. Your continued use of the Software following any modification constitutes your acceptance of the modified Terms and Conditions.

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Firewalla Terms and Conditions

Last Updated: April 24, 2023

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using any hardware firewall boxes (the "Products") provided by RikkuFlow LLC ("us", "we", or "our") that are manufactured by Firewalla.

1. Acceptance of Terms

By purchasing, installing, or using any of the Products, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not purchase, install, or use the Products.

2. Disclaimer of Warranties and Limitation of Liability

RikkuFlow LLC does not guarantee that the Products will provide complete security to your network or devices connected to your network. The Products are intended to enhance the security of your network, but we cannot assure or guarantee that they will prevent all threats, intrusions, or unauthorized access.

RikkuFlow LLC is not responsible for any damages, including but not limited to direct, indirect, incidental, consequential, or any other type of damage, resulting from the use or inability to use the Products, or from any security breach, unauthorized access, or loss of data that may occur while using the Products.

Firewalla provides a warranty for the Products, which is separate from these Terms. RikkuFlow LLC expressly disclaims any warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. This information can be found at www.firewalla.com

3. Support and Assistance

For setup, assistance, and information related to the Products, including warranty information, please visit www.firewalla.com. RikkuFlow LLC is not obligated to provide any support or assistance for the Products beyond what is available on the Firewalla website.

4. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which RikkuFlow LLC is registered, without regard to its conflict of law provisions.

5. Changes to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Products after those revisions become effective, you agree to be bound by the revised terms.

6. Contact Information

If you have any questions about these Terms, please contact us using our contact information and/or forms at www.rikkuflow.com.

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